Shipping Policy
Shipping Policy
Thank you for choosing MyAZTools. This Shipping Policy explains how we process, ship, and deliver your orders of surgical, dental, and other precision instruments worldwide. By placing an order with us, you agree to the terms below.
Order Processing Time
All orders are processed within [2–5] business days of payment confirmation. Orders are not shipped or delivered on weekends or public holidays. During periods of high demand, or for large bulk and custom orders, processing may take longer — if there is a significant delay, we will contact you directly. Custom and OEM/private-label orders have separate production timelines, which are confirmed with you at the time of order.
Shipping Methods & Carriers
We ship internationally using trusted express couriers such as [DHL, FedEx, UPS, and TNT]. The carrier for your order is selected based on your destination, order weight, and the service level chosen at checkout. All shipments are dispatched from our facility in Sialkot, Pakistan.
Estimated Delivery Times
Once dispatched, estimated delivery times by region are:
- United States & Canada: [5–8] business days
- United Kingdom & Europe: [4–7] business days
- Middle East: [3–6] business days
- Australia & rest of world: [6–10] business days
These are estimates, not guarantees. Actual delivery times may vary due to customs clearance, carrier delays, weather, or other factors outside our control.
Shipping Costs
Shipping charges are calculated at checkout based on your destination, order weight, and dimensions. [If applicable: We offer free shipping on orders over $[amount].] For large wholesale or freight orders, we will provide a custom shipping quote before dispatch.
Customs, Duties & Import Taxes
For international orders, please note that import duties, taxes, and customs clearance fees may apply once your shipment reaches its destination country. These charges are determined by your local customs authority and are the responsibility of the customer (the recipient). MyAZTools has no control over these charges and cannot predict their amount. We recommend contacting your local customs office for details before ordering. Orders refused at customs or unclaimed by the recipient may be subject to return shipping and handling costs.
Order Tracking
Once your order ships, we will send a confirmation email containing your tracking number and a link to track your shipment. Please allow up to [24–48] hours for tracking information to become active after dispatch.
Bulk & Wholesale Orders
For bulk, wholesale, and distributor orders, shipping is arranged individually to ensure the most cost-effective and secure method for large quantities. Our team will confirm shipping costs, carrier, and estimated delivery time with you before the order is dispatched. Please contact us for a shipping quote on volume orders.
Shipping Delays
While we work to dispatch every order on time, MyAZTools is not liable for delays caused by couriers, customs clearance, incorrect address details, or other circumstances beyond our control. We will always assist you in tracking and resolving any delayed shipment.
Lost or Damaged Shipments
We take great care in packaging every instrument to arrive safely. If your order arrives damaged, or does not arrive at all, please contact us at info@myaztools.com within [7] days of the expected delivery date. Please keep all packaging and provide photos of any damage so we can investigate with the carrier and arrange a replacement or resolution.
Incorrect Shipping Information
Please ensure your shipping address and contact details are complete and accurate at checkout. MyAZTools is not responsible for orders shipped to an incorrectly provided address. If a package is returned to us due to an incorrect or incomplete address, additional shipping charges will apply to resend it.
Contact Us
If you have any questions about your order or this Shipping Policy, please reach out:
- Email: info@myaztools.com
- Phone: (+92) 306-6266880
- Address: Small Industrial Estate, Sialkot, Punjab, Pakistan